Política de reembolso
Last updated: October 25, 2026
Returns and Cancellations
Eligibility for a return depends on the items in your order.
Where returns are accepted, items must be returned in the same condition in which they were received, unused and unworn, with tags attached and in their original packaging, or as specified in the return instructions. We may reduce the refund amount if an item has been used, damaged, or handled more than necessary.
You can request a return within 14 days after the delivery of the last item in your order.
Return shipping is free, and we will provide you with a return shipping label.
You can request to cancel your order or remove items from it before the item has been shipped.
How to Initiate a Return or Cancellation
Approval of return or cancellation requests is subject to the terms above and your rights under applicable law.
Log in to your account to start a return or cancellation request.
If your return is approved, we will send you instructions on how and where to send your package to complete the return.
Items returned without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you have received the wrong item.
Exceptions and Non-Returnable Items
Some items may not be eligible for return, as specified in the return terms above, on the product listing, on our website, or in our store at the time of purchase.
Please contact us if you have any questions about whether a specific item is eligible for return.
Exchanges
Please contact us to discuss exchange options before returning an item.
Returns and Cancellations in the European Union
If you are a consumer in the European Union purchasing goods online, you may have the right to cancel your order for any reason within 14 days of receiving the goods, unless an exception applies.
After notifying us of your decision to cancel, you must return the items within 14 days.
We will issue refunds for eligible canceled orders within 14 days of being informed of your cancellation. However, we may withhold the refund until we have received the returned goods or proof that they have been shipped.
For eligible cancellations, we will refund the product price and the standard shipping cost, if you paid for shipping. We are not required to refund any additional amount paid for express or premium delivery that exceeds the cost of standard delivery.
To request a return, follow the instructions above in the "How to Initiate a Return or Cancellation" section. To request a cancellation, please contact us.
Returns and Cancellations in the United Kingdom
If you are a consumer in the United Kingdom purchasing goods online, you may have the right to cancel your order within 14 days from the day you receive the goods, unless an exception applies.
After notifying us of your decision to cancel, you must return the items within 14 days.
We will issue refunds for eligible canceled orders within 14 days of receiving the returned items or proof that they have been shipped.
For eligible cancellations, we will refund the product price and the standard delivery cost, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery that exceeds the cost of standard delivery.
To request a return, follow the instructions above in the "How to Initiate a Return or Cancellation" section. To request a cancellation, please contact us.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method, unless otherwise specified.
Please remember that your bank or credit card company may take some additional time to process and post the refund.
If you do not see your refund within a reasonable period after approval, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the agreed or legally required timeframe, or otherwise fail to comply with applicable law.
Contact
To request a cancellation, initiate a return, ask a question about returns, inquire about an exchange, or report a damaged item, please email us at ogreecheeks@outlook.com or use the contact details provided in our Contact Information Policy.